FAQs
How will I communicate with my provider?
Patient Portal message is the best way to communicate with your provider. Advanced MD allows clients to message their providers without the long hold times over the phone. Additionally, the practice owner can be reached by email at renee@koholacare.com
Who do I contact about a scheduling or billing question?
If you need support with scheduling, paying a bill, records requests, etc., you can give mindful therapy group a call or manage your appointments and bills through the Patient Portal.
frontdesk.or@mindfulsupportservices.com
scheduling.or@mindfulsupportservices.com
7:00am-7:30pm Monday-Friday
8:00am-4:00pm Saturday-Sunday
Where is the office located? Are there options to park?
The office is located at Mindful Therapy Group Office in Northeast Portland.
1500 NE Irving St.
Ste 210
Portland, OR 97232
Parking and Access Instructions
What is the process for refilling my prescriptions?
Providers will refill medications during visits, however, if you find that you need a refill in between visits, please email your provider with at least 7 business days notice before running out of your medication. Certain medications cannot be filled unless specific conditions are met, including routine labs and follow-up visits.
What do I do if I need urgent or immediate support?
If you are in a mental health crisis, please call the National Crisis Line at 988 or text ‘HOME’ to 741-741. These are free and confidential crisis support resources that are available 24/7.
Another option is to call 911 or go to the nearest Emergency Room.
Please refer to our local resources page for additional information.
What if I can’t make my scheduled appointment?
Please provide our front office with a minimum of 24 hours’ notice if you are unable to make it to your appointment. Call our front office staff for all scheduling needs at 971-352-6971 to ensure prompt attention.
In the event that you are unable to provide 24 hours’ notice prior to cancellation of appointments, you will incur a missed appointment/late cancellation fee.
Due to the extent of unmet mental health needs in the state of Oregon, a pattern of this behavior will lead to a termination of the provider-patient relationship. This respects the value of provider’s time and services and recognizes the providers limitations in meeting the client’s needs at this time.
In this high-tech era, how do you keep my information safe?
Kohola Care Psychiatry and Mindful Therapy Group (MTG) take your privacy seriously and are committed to keeping your Protected Health Information (PHI) safe, in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Please take a look at MTG’s Notice of Privacy Practices.
I don’t have insurance. What are the self-pay rates?
Private Pay (Self-Pay) Fees:
$300 for initial intake appointment
$150 for a 30-minute appointment
$250 for a 60-minute appointment
Late/Cancellation (< 24 hours) Fees
$150 for missing a 30-minute appointment
$250 for missing a 60-minute appointment