How will I communicate with my provider?

Patient Portal message is the best way to communicate with your provider. Advanced MD allows clients to message their providers without the long hold times over the phone. Additionally, the practice owner can be reached by email at renee@koholacare.com

Who do I contact about a scheduling or billing question?

If you need support with scheduling, paying a bill, records requests, etc., you can give mindful therapy group a call or manage your appointments and bills through the Patient Portal.

Here are some methods of contacting the front desk:

Phone: (425) 477-4215
Text: (425)-321-3920
Email: northeastportland@mindfulsupportservices.com

Where is the office located? Are there options to park?

The office is located at Mindful Therapy Group Office in Northeast Portland.

1500 NE Irving St.
Ste 210
Portland, OR 97232

Parking and Access Instructions

What is the process for refilling my prescriptions?

Providers will refill medications during visits, however, if you find that you need a refill in between visits, please email your provider with at least 3 business days before running out of your medication. Certain medications cannot be filled unless specific conditions are met, including routine labs and follow-up visits. We will let you know if you are on a medication with specific requirements.

What do I do if I need urgent or immediate support?

If you are in a mental health crisis, please call the National Crisis Line at 988 or text ‘HOME’ to 741-741. These are free and confidential crisis support resources that are available 24/7.

Another option is to go to the nearest Emergency Room.
Please refer to our local resources page for additional information.

What if I can’t make my scheduled appointment?

If you cancel outside your provider’s policy (typically 24–48 hours before the appointment), you may be subject to a late cancellation fee. Please refer to your provider’s disclosure for the details of their cancellation policy. Late cancellation fees are charged at the sole discretion of your provider.

In this high-tech era, how do you keep my information safe?

Kohola Care Psychiatry (KCP) and Mindful Therapy Group (MTG) take your privacy seriously and are committed to keeping your Protected Health Information (PHI) safe, in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Please take a look at MTG’s Notice of Privacy Practices.